Returns & Refunds.

Returns
You have 14 days from the time you receive your package to decide if you want to return or exchange any of the products you have purchased. In order to be eligible for a return or an exchange, your product must be unused and in the same condition that you have received it. If you want to initiate a return, please notify us at:

sassabjorg@gmail.com

and send the items at:

SASSA BJÖRG
65 SOLUNSKA STR.
SOFIA 1000, BULGARIA

*If you would like to exchange a product for another size, please contact us as soon as you can. We manufacture very limited series and this will give you the best chance of reserving the replacement piece, while it's still available.

**If your original order was shipped for free based on your total, but after you returned goods your new total doesn't reach the necessary amount, the original shipping cost will be deducted from your refund. In order to find what the shipping rate would have been, please use our chart:


***Gift cards cannot be returned or refunded.

Return shipping
You are responsible for paying the shipping costs for returning your item. Please use a tracked postal/courier service to ensure the safe return of your product.
The original shipping costs are non-refundable, unless it's a defective product. Please refer to the chapter below for such cases.
*Most packages get delivered to us in less than 2 weeks, if you're using International Tracked mail.
Exchanges or refunds for defective or damaged products
We inspect every item carefully before sending it to you, but if you notice that you’ve received a defective product, please take a picture of it and contact us at:
sassabjorg@gmail.com

If we verify that the product is indeed defective, we’ll advise you how to proceed about getting a refund or exchange. The shipping expenses for the exchange will be covered by us.
Refunds
Once your returned package is received and inspected, we'll send you an email to confirm it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a few days.

*Please note that between your card issuer, our bank and your bank, it may take a few days for the process to get completed. If you've been notified by us that a refund is coming your way, but it's not showing up on your end, please contact us at:

sassabjorg@gmail.com

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The end.

WORLDWIDE SHIPPING

Some restriction due to COVID-19 apply. You can find more information here.

24 HR. HANDLING

Your order will be on its way to you by the next business day the latest!

CUSTOMER SERVICE

We’re here for you Monday-Saturday to assist you with any issues or questions.

SAFE PAYMENT

Your payments will be handled in compliance with the PSD2 Directive